Privacy Policy
1. Introduction
Snowlandia Boarding Kennels & Cattery (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, disclose, and safeguard your information when you:
Visit our website: http://snowlandia.co.uk
Use our services (boarding, day-care, cattery)
Contact us via phone, email, or in person
By using our services or visiting our site, you agree to the terms of this policy. If you do not consent, please do not provide your personal data or use our services.
2. Our Data Protection Responsibilities
We comply with the UK GDPR and Data Protection Act 2018. Personal data is processed lawfully, fairly, and transparently, and is only kept for as long as necessary.
3. What We Collect
A. Data You Provide
Contact & identity data: Name, postal & email address, telephone
Booking information: Pet’s name, vaccination record, special care instructions
Payment data: Bank details or card transactions used for payments
Health data: When applicable, e.g. medical conditions, dietary needs
B. Automatically Collected Data
Website usage data: IP address, browser type, access time, page activity
Cookies and tracking technologies: To improve site performance and analytics
4. How We Use Your Data
Your information is used to:
Provide and manage boarding and cattery services
Process bookings and payments
Contact you regarding your pet’s stay (including emergencies)
Send updates and relevant notices, respecting your preferences
Improve our services and website functionality
Comply with legal and regulatory obligations
5. Legal Basis for Processing
We rely on:
Contractual necessity (to administer your pet’s boarding)
Legitimate interests (improving our services, marketing, fraud prevention)
Legal obligation (e.g., HMRC for financial records)
Consent (optional marketing communications)
6. With Whom We Share Data
Service providers: e.g., payments processors, veterinary clinics
Regulatory bodies: Where legally required
Emergency contacts or vets: If necessary for your pet’s health
Third parties with your consent: For direct marketing or surveys
We do not sell your personal data.
7. International Transfers
Most of your data is stored within the UK or EEA. If transferred outside the EEA, we ensure proper safeguards are in place (e.g., Standard Contractual Clauses).
8. Data Retention
We retain personal data for no longer than necessary:
Booking, contact, and payment: 6 years (for tax and audit purposes)
Marketing data: Until consent is withdrawn
Health records: Up to 7 years for veterinary/legal requirements
9. Your Rights
Under UK GDPR, you have the right to:
Request access to your data
Correct inaccurate or incomplete data
Erase or restrict processing
Object to processing (e.g. marketing)
Request data portability
Withdraw consent at any time
To exercise your rights, contact us (see below). We may request proof of identity to process your request.
10. Cookies & Online Tracking
We use cookies to enhance website performance, remember preferences, and analyse usage via Google Analytics and similar services. You can disable cookies via your browser settings; however, site functionality may be affected.
11. Third-Party Links
Our site may contain links to other websites. We are not responsible for their privacy practices—please review third-party policies separately.
12. Security Measures
We use industry-standard security measures (SSL, secure servers) to protect your data. However, we cannot guarantee absolute security for data transmitted over the internet.
13. Children’s Privacy
Our services are intended for adults. We do not knowingly collect data from children under 13. If you believe your child provided personal data, contact us to delete it.
14. Changes to this Policy
We may update this policy. Any significant changes will be posted with a revised date. Continued use after updates indicates acceptance.
15. Contact Us
For questions or to exercise data rights, contact:
Snowlandia Boarding Kennels & Cattery, York, North Yorkshire YO19 6HN
Email: info@snowlandia.co.uk
Phone: 01904 728 235
If unresolved, you may contact the UK Information Commissioner’s Office (ICO).